We’re committed to your satisfaction as a customer. We hope to work with you to find the right outdoor products for your adventures!
If you have a return/exchange request please email us at Sales@AscentCycles.com so that we can initiate the process for you. Thank you!
- Shipping is free over $100. Please check exclusions below.
- There is a standard charge of $6.95 for under $100. If you need your order by a certain time - please select the appropriate shipping options at checkout. We cannot guarantee that your product will arrive by a certain date for this option.
- Please note Wahoo Trainers and Bikes being too heavy have standard shipping costs.
1. Trainers have standard Shipping of $50
2. Bikes have standard shipping of $99
Additionally, free shipping does not include insurance for your package if it is lost or stolen. This means after we have shipped it, if the mailing service loses your order or someone steals it from your porch, Ascent Cycles is not responsible.
- If you would like, you can add Signature Required for your delivery in the order notes.
Online and In-Store Return/Exchange Policy:
- New and unused items in original packaging with tags still attached may be returned within 90 days to receive a refund, exchange, or store credit. Exceptions apply: See the Garmin/Wahoo policy below and rock climbing exclusions.
- Used items may be exchanged for store credit within 30 days of purchase. Shipping fees apply for online orders. Exclusions to Garmin and rock climbing equipment.
- Please note we charge return shipping fees for returns or exchanges for online orders.
Garmin/Wahoo Return/Exchange Policy:
- Please note that Garmin/Wahoo Devices and Watches must be unopened and in their original packaging with tags attached.
- They may be returned new and unused within 30 days to receive a refund, exchange, or store credit
- Please note: Orders placed between 11th Nov - 30th Dec, 2021 maybe returned new and unused within 60 days to receive a refund, exchange, or store credit. ( Holiday Season )
- Once taken out from the box or activated - devices/watches cannot be returned or exchanged.
- For any manufacturing defects with your Garmin/Wahoo Device, we can connect you with Garmin/Wahoo Customer Support to facilitate the warranty process and to help troubleshoot the issue.